Now Hiring - Sales Engineer in Ellicott City, MD

Why Blackpoint?

Ready to give some hackers hell? On the Blackpoint Cyber Team, we win the unfair fight while helping others protect what’s most important to them. Simply put, our team takes out the adversaries before they see us coming. Join us today and help put the bad guys in their place for good. Blackpoint Cyber was built by former US Department of Defense and Intelligence security experts focused on stopping malicious tradecraft and safeguarding MSP operations. Our mission? Provide absolute and unified Managed Detection and Response services to organizations across the world.

Company Culture:

On this team, we value high-quality execution, ownership, and strong morals. With us, principles are never tested, and we are proud to always do right by our customers. If you’re a driven professional with a passion for learning and contributing towards the best, then Blackpoint welcomes you. Our team is energetic and collaborative, maintaining a high-performance culture and enabling growth through overcoming challenges in the modern cyber threat landscape.

Responsibilities and Expectations:

• Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Provides product, service, & equipment technical and engineering information by answering questions and requests. Performs product demonstrations and free trial check-in calls to facilitate the sales process.
• Works closely with sales teams and support to facilitate new and existing business.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Acquire new customers by winning them over from competitors and discovering new opportunities.
• Prepare training guides and develop customer staff by providing technical information and training.
• Prepares sales competitive reports and battle cards by collecting, analyzing, and summarizing sales information and engineering and application trends in the channel on competing products.
• Responsible for actively driving and managing the technology evaluation stage of the sales process.
• Work with the sales team to technically advise on the sale of products. It is a sales engineer’s responsibility to explain the technical and functional aspects of a product or service to users.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Support the product marketing team with new product releases i.e., documentation and product demo recordings.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
• Contributes to team effort by accomplishing related results as needed.
• Conducting in-depth product demonstrations of products/services.
• Recording technical demo videos for new and existing products and services.
• Presenting the product and all features to customers at events such as conferences and seminars.
• Negotiating contract terms.
• Troubleshooting client problems.
• Communicating customer requirements to product management teams.
• Travelling throughout all sales territories when required.
• Writes blogs, case studies & technical white papers on a regular basis.
• Host partner and end-customer facing Webinars.

Experience & Skills:

• 5+ years of experience as a sales engineer.
• Strong sales skills with the ability to successfully assist the sales team in closing deals.
• Strong negotiation social problem-solving skills.
• Strong written, verbal, and presentation skills.
• Customer service experience.
• Understanding of different compliance frameworks i.e., NIST, CIS, CMMC, HIPAA, PCI-DSS.
• Understanding of Windows domains and system administration i.e., Active Directory, Group Policy, PowerShell, Windows Server/Client Operating Systems.
• Understanding of basic networking (IP Addressing, subnetting, DNS, DHCP, etc.).
• Experience using RMM tools i.e., Datto, Kaseya, etc.
• Experience using remote access tools i.e., VPN.
• Understanding of different endpoint security tools such as Antivirus, EDR, IDS/IPS
• Understanding of network security tools i.e., Firewalls, IDS/IPS
• Understanding of Cybersecurity Operations i.e., alert triage, investigation, response, and remediation.
• Experience writing scripts in PowerShell, Python, and Bash.